Privacy Policy

1. Data Controller Information

Relocentro ("we", "our", or "us") operates this website and is committed to protecting your personal data in strict compliance with the European Union General Data Protection Regulation (EU GDPR) and the German Federal Data Protection Act (BDSG).

2. Personal Data We Collect

We collect and process personal data when you interact with our website or submit consultation inquiries:

• Contact & Identification Data: Full name, email address, phone number, corporate affiliation, and visa/relocation requirements submitted through consultation forms.
• Technical Log Data: IP address, browser type, operating system, referral URL, and timestamps processed automatically to guarantee website functionality and server security (Art. 6(1)(f) GDPR).
• Direct Communication Data: Messages transmitted via our contact forms, email addresses, or integrated WhatsApp communication channels.

3. Purpose and Legal Basis for Processing

Your personal data is processed solely under the legal frameworks defined by Art. 6(1) GDPR:

• Art. 6(1)(b) GDPR: Fulfilling pre-contractual requests and executing relocation and business entry advisory services.
• Art. 6(1)(a) GDPR: Processing based on explicit consent provided when subscribing to updates or submitting contact requests.
• Art. 6(1)(f) GDPR: Our legitimate commercial interest in improving platform functionality, preventing fraudulent activity, and ensuring cyber security.

4. Third-Party Service Providers and Transfers

We do not sell, rent, or trade personal information to third parties. Data is shared with carefully selected service providers under strict Data Processing Agreements (DPAs) strictly necessary for operational functionality:

• Hosting & CDN Infrastructure: Cloud hosting, animation delivery CDNs, and security providers.
• Communication Channels: WhatsApp (Meta Platforms Ireland Ltd.) when using our embedded floating chat interface.
• Legal & Regulatory Authorities: Shared only when mandated by statutory German or EU legal obligations.

5. Your Data Protection Rights under GDPR

As a data subject located in the EU or interacting with EU services, you possess the following enforceable rights:

6. Storage, Retention, and Security

We retain personal data only for as long as necessary to fulfill statutory business operations or tax retention periods under German commercial codes (HGB). Technical protocols include modern SSL/TLS transport encryption and access-restricted servers to prevent unauthorized data exposure.