Refund Policy
Effective Date: August 2026 | Last Updated: March 2026
1. Milestone-Based Payment Structure
To maintain service quality and procedural transparency, Relocentro structures consulting and relocation projects around clear operational milestones. Each stage represents distinct deliverables executed by our advisory team:
Initial Audit & Intake
Document verification, qualification assessment, and strategic roadmapping.
Application Processing
Institutional submissions, visa documentation preparation, and partner coordination.
Final Execution
Relocation setup, housing support, and final institutional onboarding.
2. Non-Refundable Circumstances
Refunds will not be granted under any of the following client-driven conditions:
- Application Rejection due to Misrepresentation: If an application, visa request, or institutional admission is rejected due to false, fraudulent, inaccurate, or incomplete information provided by the client.
- Client Withdrawal: If the client voluntarily withdraws or cancels the agreement after active service execution or milestone work has officially commenced.
- Failure to Meet Requirements or Deadlines: If the client fails to supply required documentation, satisfy official prerequisites, or comply with communicated deadlines necessary for service completion.
3. Refund Eligible Circumstances
Client eligibility for financial reimbursement is strictly tied to operational non-performance by Relocentro:
- Inability to Initiate or Continue Service: If Relocentro is unable to begin or continue service execution due to internal reasons within our direct control, a prorated refund for undelivered stages may be issued.
- Prorated Milestone Refunds: In the event of service interruption under our control, fee assessments will be calculated based on completed work stages. Any unearned fees allocated to unstarted or undelivered service phases will be returned to the client.
4. Processing Time & Method
Upon approval of a formal claim, financial disbursements are handled according to standardized banking protocols:
Approved refunds will be processed within 7 business days from the date of official written approval, credited back exclusively to the original payment method utilized during intake.
5. Requesting a Refund
To submit a formal refund request, please email our finance and operations department directly. Submissions must include your full name, service agreement reference ID, and a detailed explanation of the grounds for your claim.
relocentro@gmail.com